Customer Service

Customer Service is located at DUKAL's global headquarters in Ronkonkoma, NY. All employees are available for assistance as needed to better service your needs.

Sales Information System:

DUKAL utilizes a powerful sales information system that gives our reps instant access to sales orders, shipments, tracking information, and sales history, so that they can offer our customers answers to inquiries immediately.

UNAUTHORIZED ACCESS PROHIBITED Any attempt to gain unauthorized access to this system will be turned over to the proper authorities and prosecuted to the fullest extent of the law.

Distribution:

DUKAL services many markets through a multi layer distribution network. Please contact any customer service representative for assistance in locating your market specific local distributor. We are currently servicing the following markets:

  • Hospital
  • Physician
  • Nursing Home
  • Home Care
  • Veterinary
  • Dental
  • EMS
  • Public Safety
  • Industrial
  • Laboratory
  • Medical Spa
  • Spa

Private Label/OEM Opportunities:

The greatest advantage that DUKAL has over its competition is our ability to source and manufacture a wide breadth of products. Because this can be done under our direct control, we are able to offer better products at better pricing. Contact Heather Llorca-Kropp, Director of Marketing for more information at hllorca@dukal.com.

About Us

Company Mission:

DUKAL Corporation has been dedicated to manufacturing quality products since its inception in 1991. DUKAL offers a wide variety of wound care and specialty patient care products for all Medical, SPA, Dental and Veterinary markets.

DUKAL's focus is now and always will be Quality. Value. Performance.

Company Overview:

Quality. Value and Performance.

Quality in our Products and Operating Systems.  Value in our Support Programs and Competitive Pricing.  Performance in our Products, Packaging and People.  DUKAL's exceeds industry standards on Quality Controls and Support Programs.

Our customers play an important role in the daily life of each employee. All DUKAL employees are viewed as customer service representatives, from those who answer the phone to those who pack and ship their orders. A strong commitment has been made to listen to our customers and respond to meet their needs.  Without our customers, there would be no DUKAL.

DUKAL produces products for a multitude of Markets:

  • Medical - Physician, Acute/Hospital, Long Term Care, Home Health, Surgery Centers, Medical Spa and more!
  • Spa -  Day Spa , Salon, Medical Spa and more!
  • Dental - General Dentistry, Orthodontic, Oral Surgery and more!
  • Veterinary

DUKAL is a privately held and operated Manufacturer.